OPTIMIZING SERVICE QUALITY MANAGEMENT OF THE BUS RAPID TRANSPORT SYSTEM IN LAGOS USING THE MULTI-CRITERIA DECISION ANALYSIS
Evaluation of Bus Rapid Transportation (BRT) based on service quality criteria and customer satisfaction can never be overemphasized due to its derivative, such as optimizing the performance of the transportation industry. Thus, this study employs the multi-criteria decision-making (MCDM) method for...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Silesian University of Technology
2022-09-01
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| Series: | Scientific Journal of Silesian University of Technology. Series Transport |
| Subjects: | |
| Online Access: | https://sjsutst.polsl.pl/archives/2022/vol116/005_SJSUTST116_2022_Adebiyi_Akinrinmade_Amole.pdf |
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