Digitalisation of Supply Chain Management System for Customer Quality Service Improvement.

Digitalisation of Supply Chain Management System for Customer Quality Service Improvement.

The main idea of the current research is to apply customer satisfaction level Key Performance Indicators (KPIs) for supply chain reliability improvement. The Supply Chain Operations Reference (SCOR) model based KPI metrics enable to increase the quality of product/service by monitoring, visualisatio...

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Bibliographic Details
Main Authors: Eduard Shevtshenko, Rene Maas, Lea Murumaa, Tatjanja Karaulova, Ibrahim Oluwole Raji, Janek Popell
Format: Article
Language:English
Published: Publishing House of Wrocław Board of Scientific Technical Societies Federation NOT 2022-04-01
Series:Journal of Machine Engineering
Subjects:
reliability
digitalisation
performance
customer service quality
Online Access:http://jmacheng.not.pl/Digitalisation-of-Supply-Chain-Management-System-for-Customer-Quality-Service-Improvement,147803,0,2.html
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