Assessment of Retrieval and Generative Chatbots in Tourism Information Service

Assessment of Retrieval and Generative Chatbots in Tourism Information Service

Chatbots are essential for improving the customer experience on tourism websites, especially when it comes to arranging travel and offering precise information. The purpose of this study is to evaluate the effectiveness of generative and retrieval-based chatbots in the tourism information service. T...

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Bibliographic Details
Main Authors: Sharfina Febbi Handayani, Dairoh Dairoh, Dwi Intan Af'idah
Format: Article
Language:Indonesian
Published: Universitas Muhammadiyah Purwokerto 2025-03-01
Series:Jurnal Informatika
Subjects:
chatbot
gemma
tllams2
tourism.
Online Access:http://jurnalnasional.ump.ac.id/index.php/JUITA/article/view/24182
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