Generative AI and sustainable policy implementation: Expanding UTAUT2 to examine sustainable policy alignment and ambiguity impact on street-level bureaucrats’ discretion

Generative AI and sustainable policy implementation: Expanding UTAUT2 to examine sustainable policy alignment and ambiguity impact on street-level bureaucrats’ discretion

This study investigates the adoption of Generative Artificial Intelligence (GenAI) by street-level bureaucrats (SLBs) and examines its impact on their discretion in implementing sustainable policies in Iraq and Oman. By extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) to i...

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Bibliographic Details
Main Authors: Mohammed Salah, Alhamzah Alnoor, Fadi Abdelfattah, Khalid Dahleez, Saleh Al Sinawi, Jabbar Salman Hussein, Ahmed Kadim Bareas, Maria Mohd Ismail, Hussam Al Halbusi
Format: Article
Language:English
Published: Elsevier 2025-12-01
Series:Sustainable Futures
Subjects:
Generative Artificial Intelligence (GenAI)
Policy implementation
UTAUT2 policy alignment
Ambiguity
Discretion
Online Access:http://www.sciencedirect.com/science/article/pii/S2666188825004642
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