Analysis of User Adaptation to the My Capella Application based on the Coping Model of User Adaptation (CMUA)

The My Capella application developed by PT Capella Dinamik Nusantara was designed to facilitate customer access to digital services, particularly for booking Honda motorcycle servicing. However, its use still encounters several challenges, especially regarding user adaptation. These include difficul...

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Bibliographic Details
Main Authors: Risma Mutia, Megawati Megawati, M. Afdal, Inggih Permana
Format: Article
Language:Indonesian
Published: Islamic University of Indragiri 2025-07-01
Series:Sistemasi: Jurnal Sistem Informasi
Subjects:
Online Access:https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/5328
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