Exploring consumer sentiments in telemedicine and telehealth services: Towards an integrated framework for innovation

This study explores consumer sentiments towards telemedicine and telehealth services using data from various digital platforms. Leveraging Brand24 for real-time data collection and NVivo 14 for in-depth content analysis, the research examines netizen reviews to reveal their perceptions, experiences,...

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Bibliographic Details
Main Authors: Faisal Binsar, Mts. Arief, Viany Utami Tjhin, Indah Susilowati
Format: Article
Language:English
Published: Elsevier 2025-03-01
Series:Journal of Open Innovation: Technology, Market and Complexity
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Online Access:http://www.sciencedirect.com/science/article/pii/S2199853124002476
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