Research on differentiation of influential factors of key account satisfaction in fixed communication industry
Based on the existing findings of previous customer satisfaction studies and a telecom operator's key account satisfaction assessment results of 5 consecutive years,CNCCSI model was established to study influential factors of key accounts in fixed communication industry.Methods were discussed t...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2016-07-01
|
| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2016191/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|