Research on differentiation of influential factors of key account satisfaction in fixed communication industry

Research on differentiation of influential factors of key account satisfaction in fixed communication industry

Based on the existing findings of previous customer satisfaction studies and a telecom operator's key account satisfaction assessment results of 5 consecutive years,CNCCSI model was established to study influential factors of key accounts in fixed communication industry.Methods were discussed t...

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Bibliographic Details
Main Author: Botao XIA
Format: Article
Language:zho
Published: Beijing Xintong Media Co., Ltd 2016-07-01
Series:Dianxin kexue
Subjects:
customer satisfaction
differentiation
clustering
key account in telecom industry
fixed communication
Online Access:http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2016191/
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http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2016191/

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