Effect of E-Servicescape on Emotional Response and Revisit Intention in an Internet Shopping Mall

This study aims to explore the effect of the e-servicescape on the emotional response and revisit intention of customers in an internet shopping mall (ISM) environment. The literature was reviewed on the e-servicescape, emotional response, and revisit intention in an internet shopping mall. A releva...

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Bibliographic Details
Main Authors: Zeyu Li, Ana Belén Tulcanaza-Prieto, Chang Won Lee
Format: Article
Language:English
Published: MDPI AG 2024-08-01
Series:Journal of Theoretical and Applied Electronic Commerce Research
Subjects:
Online Access:https://www.mdpi.com/0718-1876/19/3/99
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