Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析)
Objective To investigate the nursing needs of patients in a Traditional Chinese Medicine (TCM) Famous Doctor clinic, analyze the existing problems, and take improvement measures to improve the quality of outpatient nursing service. Methods According to the characteristics and specific situation of...
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Journal of International Translational Medicine Limited
2022-01-01
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| Series: | 中西医结合护理 |
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| Online Access: | http://www.zxyjhhl.hk/thesisDetails#10.55111/j.issn2709-1961.202201063 |
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| author | MI Wei (米薇) SHU Baozhen (舒宝珍) TANG Ling (唐玲) WANG Huaxin (王华新) ZHANG Yongli (张永丽) |
| author_facet | MI Wei (米薇) SHU Baozhen (舒宝珍) TANG Ling (唐玲) WANG Huaxin (王华新) ZHANG Yongli (张永丽) |
| author_sort | MI Wei (米薇) |
| collection | DOAJ |
| description | Objective To investigate the nursing needs of patients in a Traditional Chinese Medicine (TCM) Famous Doctor clinic, analyze the existing problems, and take improvement measures to improve the quality of outpatient nursing service. Methods According to the characteristics and specific situation of the TCM Famous-Doctor clinic, the self-made questionnaire was distributed and collected on site. The respondents filled it in by anonymous. The reasons why the patients chose the TCM Famous Doctor clinic were analyzed from seven aspects to investigate and analyze the satisfaction of nursing services currently provided, such as treatment environment, diagnosis process, accurate triage, enthusiastic service, initiative service, communication ability professional knowledge. Results The main approaches of making and appointment were “114 online platform” and “Wechat accounts platform”, accounting for 35. 50% and 28. 00% respectively. There were134(67. 00%)patients who considered the high reputation of famous doctors as the main reason of attendance of Famous Doctor clinic. The score of evaluation on doctor-visiting environment was (4. 51±0. 60), higher than (4. 17±0. 61)of doctor-visiting service and (3. 84±1. 04)of doctor-visiting process, and issue about making an appointment in the doctor-visiting process received the lowest satisfaction. Conclusion In view of the existing problems, targeted countermeasures were formulated to improve the comprehensive quality of nurses, assist patients in registration and payment, and optimize the drug taking process. (目的 对中医名医堂门诊患者的护理需求进行调查, 分析存在的问题并提出改进措施, 提高中医门诊护理服务质量。方法 结合医院中医名医堂特点及具体情况, 自行设计调查问卷, 研究人员现场发放调查问卷, 现场回收, 被调查人员采取无记名方式填写, 分析就诊患者选择中医名医堂的原因, 从就诊环境、就诊流程、分诊准确、服务热情、服务主动、沟通能力、专业知识等7个方面对目前提供的护理服务满意度进行调查分析。结果 挂号方式以“114平台”挂号和“医院公众号”挂号为主, 分别占35. 50%和28. 00%。134(67. 00%)患者认为“知名专家的名声”是选择在名医堂就诊的主要原因。“就诊环境”得分(4. 51±0. 60)分, 高于“服务水平”的(4. 17±0. 61)分和“就诊流程”的(3. 84±1. 04)分。“就诊流程”中“挂号过程”满意度最低。结论 针对存在的问题制定了提高护理人员综合素质, 协助患者挂号、缴费, 优化取药流程护理服务等有针对性的对策。) |
| format | Article |
| id | doaj-art-91a71108791d4262a65204b55201d4b3 |
| institution | Kabale University |
| issn | 2709-1961 |
| language | zho |
| publishDate | 2022-01-01 |
| publisher | Journal of International Translational Medicine Limited |
| record_format | Article |
| series | 中西医结合护理 |
| spelling | doaj-art-91a71108791d4262a65204b55201d4b32025-01-02T23:18:05ZzhoJournal of International Translational Medicine Limited中西医结合护理2709-19612022-01-0181495310.55111/j.issn2709-1961.202201063T202201063Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析)MI Wei (米薇)0SHU Baozhen (舒宝珍)1TANG Ling (唐玲)2WANG Huaxin (王华新)3ZHANG Yongli (张永丽)4Department of Outpatient, Dongfang Hospital Beijing University of Chinese Medicine, Beijing, 100078 (北京中医药大学东方医院 门诊, 北京, 100078)Department of Outpatient, Dongfang Hospital Beijing University of Chinese Medicine, Beijing, 100078 (北京中医药大学东方医院 门诊, 北京, 100078)Department of Nursing, Dongfang Hospital Beijing University of Chinese Medicine, Beijing, 100078 (北京中医药大学东方医院 护理部, 北京, 100078)Department of Emergency, Dongfang Hospital Beijing University of Chinese Medicine, Beijing, 100078 (北京中医药大学东方医院 急诊科, 北京, 100078)Department of Outpatient, Dongfang Hospital Beijing University of Chinese Medicine, Beijing, 100078 (北京中医药大学东方医院 门诊, 北京, 100078)Objective To investigate the nursing needs of patients in a Traditional Chinese Medicine (TCM) Famous Doctor clinic, analyze the existing problems, and take improvement measures to improve the quality of outpatient nursing service. Methods According to the characteristics and specific situation of the TCM Famous-Doctor clinic, the self-made questionnaire was distributed and collected on site. The respondents filled it in by anonymous. The reasons why the patients chose the TCM Famous Doctor clinic were analyzed from seven aspects to investigate and analyze the satisfaction of nursing services currently provided, such as treatment environment, diagnosis process, accurate triage, enthusiastic service, initiative service, communication ability professional knowledge. Results The main approaches of making and appointment were “114 online platform” and “Wechat accounts platform”, accounting for 35. 50% and 28. 00% respectively. There were134(67. 00%)patients who considered the high reputation of famous doctors as the main reason of attendance of Famous Doctor clinic. The score of evaluation on doctor-visiting environment was (4. 51±0. 60), higher than (4. 17±0. 61)of doctor-visiting service and (3. 84±1. 04)of doctor-visiting process, and issue about making an appointment in the doctor-visiting process received the lowest satisfaction. Conclusion In view of the existing problems, targeted countermeasures were formulated to improve the comprehensive quality of nurses, assist patients in registration and payment, and optimize the drug taking process. (目的 对中医名医堂门诊患者的护理需求进行调查, 分析存在的问题并提出改进措施, 提高中医门诊护理服务质量。方法 结合医院中医名医堂特点及具体情况, 自行设计调查问卷, 研究人员现场发放调查问卷, 现场回收, 被调查人员采取无记名方式填写, 分析就诊患者选择中医名医堂的原因, 从就诊环境、就诊流程、分诊准确、服务热情、服务主动、沟通能力、专业知识等7个方面对目前提供的护理服务满意度进行调查分析。结果 挂号方式以“114平台”挂号和“医院公众号”挂号为主, 分别占35. 50%和28. 00%。134(67. 00%)患者认为“知名专家的名声”是选择在名医堂就诊的主要原因。“就诊环境”得分(4. 51±0. 60)分, 高于“服务水平”的(4. 17±0. 61)分和“就诊流程”的(3. 84±1. 04)分。“就诊流程”中“挂号过程”满意度最低。结论 针对存在的问题制定了提高护理人员综合素质, 协助患者挂号、缴费, 优化取药流程护理服务等有针对性的对策。)http://www.zxyjhhl.hk/thesisDetails#10.55111/j.issn2709-1961.202201063traditional chinese medicinetraditional chinese medicine nursingoutpatientcare needsnursing management中医中医护理门诊护理需求护理管理 |
| spellingShingle | MI Wei (米薇) SHU Baozhen (舒宝珍) TANG Ling (唐玲) WANG Huaxin (王华新) ZHANG Yongli (张永丽) Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析) 中西医结合护理 traditional chinese medicine traditional chinese medicine nursing outpatient care needs nursing management 中医 中医护理 门诊 护理需求 护理管理 |
| title | Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析) |
| title_full | Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析) |
| title_fullStr | Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析) |
| title_full_unstemmed | Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析) |
| title_short | Investigation on nursing needs of patients in the Traditional Chinese Medicine Famous-Doctor clinic and countermeasures (中医名医堂门诊患者护理需求调查及对策分析) |
| title_sort | investigation on nursing needs of patients in the traditional chinese medicine famous doctor clinic and countermeasures 中医名医堂门诊患者护理需求调查及对策分析 |
| topic | traditional chinese medicine traditional chinese medicine nursing outpatient care needs nursing management 中医 中医护理 门诊 护理需求 护理管理 |
| url | http://www.zxyjhhl.hk/thesisDetails#10.55111/j.issn2709-1961.202201063 |
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