CONSEQUENCES OF EMPLOYEE’S CUSTOMER ORIENTATION IN PUBLIC SERVICES

CONSEQUENCES OF EMPLOYEE’S CUSTOMER ORIENTATION IN PUBLIC SERVICES

The goal of this paper is to explore the consequences of employee’s customer orientation in public services organizations. We will start with a literature review of the theory of customer orientation measurement and the consequences of this orientation at organizational and individual level. Then, t...

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Bibliographic Details
Main Author: Andrada IACOB
Format: Article
Language:English
Published: Universitaria Press Craiova 2015-06-01
Series:Management & Marketing
Subjects:
employee’s customer orientation
organisational commitment
organisational identification
job satisfaction
public services
Online Access:http://www.mnmk.ro/documents/2015_X1/13-13-1-15.pdf
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http://www.mnmk.ro/documents/2015_X1/13-13-1-15.pdf

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