Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural China
In public management research, the Expectancy Disconfirmation Model (EDM) is increasingly used to measure citizen satisfaction. However, current EDM research in the public sector has been applied primarily in the United States and sets of the city, state, federal, or local government services. It le...
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| Format: | Article |
| Language: | English |
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Wiley
2022-01-01
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| Series: | Discrete Dynamics in Nature and Society |
| Online Access: | http://dx.doi.org/10.1155/2022/9378101 |
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| author | Peng Wang Fengchun Fan |
| author_facet | Peng Wang Fengchun Fan |
| author_sort | Peng Wang |
| collection | DOAJ |
| description | In public management research, the Expectancy Disconfirmation Model (EDM) is increasingly used to measure citizen satisfaction. However, current EDM research in the public sector has been applied primarily in the United States and sets of the city, state, federal, or local government services. It leaves the validity of EDM for other levels and countries of government services to be verified. This study tests and extends the EDM by comparing it with previous studies and adding additional expectation priors to the model. Analysis of survey data from 313 citizens in 6 rural communities in China indicates that the basic model functions well in rural public services. In addition, the study of the extended EDM shows significant relationships between trust, service awareness, bureaucratic responsiveness, and expectations, which suggests new directions for future research using the model. |
| format | Article |
| id | doaj-art-8aff6b786fa04109b1ca3774d2d9764a |
| institution | Kabale University |
| issn | 1607-887X |
| language | English |
| publishDate | 2022-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Discrete Dynamics in Nature and Society |
| spelling | doaj-art-8aff6b786fa04109b1ca3774d2d9764a2025-08-20T03:37:34ZengWileyDiscrete Dynamics in Nature and Society1607-887X2022-01-01202210.1155/2022/9378101Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural ChinaPeng Wang0Fengchun Fan1Department of Public AdministrationDepartment of Public AdministrationIn public management research, the Expectancy Disconfirmation Model (EDM) is increasingly used to measure citizen satisfaction. However, current EDM research in the public sector has been applied primarily in the United States and sets of the city, state, federal, or local government services. It leaves the validity of EDM for other levels and countries of government services to be verified. This study tests and extends the EDM by comparing it with previous studies and adding additional expectation priors to the model. Analysis of survey data from 313 citizens in 6 rural communities in China indicates that the basic model functions well in rural public services. In addition, the study of the extended EDM shows significant relationships between trust, service awareness, bureaucratic responsiveness, and expectations, which suggests new directions for future research using the model.http://dx.doi.org/10.1155/2022/9378101 |
| spellingShingle | Peng Wang Fengchun Fan Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural China Discrete Dynamics in Nature and Society |
| title | Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural China |
| title_full | Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural China |
| title_fullStr | Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural China |
| title_full_unstemmed | Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural China |
| title_short | Examining and Expanding the Expectancy Disconfirmation Model: Evidence from Rural China |
| title_sort | examining and expanding the expectancy disconfirmation model evidence from rural china |
| url | http://dx.doi.org/10.1155/2022/9378101 |
| work_keys_str_mv | AT pengwang examiningandexpandingtheexpectancydisconfirmationmodelevidencefromruralchina AT fengchunfan examiningandexpandingtheexpectancydisconfirmationmodelevidencefromruralchina |