Exploring the varying effects of chatbot service quality dimensions on customer intentions to switch service agents
Abstract This study aims to explore how the different dimensions of chatbot service quality influence customers’ service-switching intentions when shopping online. The dimensions of chatbot service quality are identified through a critical review of the relevant literature. Subsequently, a structura...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Nature Portfolio
2025-07-01
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| Series: | Scientific Reports |
| Subjects: | |
| Online Access: | https://doi.org/10.1038/s41598-025-06490-z |
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