Conflict Management and Job Performance in The Banking Industry: A Malaysian Experience
The aim of this study is to examine the relationship between conflict management (CM) and job performance (JP). There are five styles of conflict management which are integrating, dominating, obliging, avoiding, and compromising. However, in this research the author only focuses on integrating, obli...
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| Format: | Article |
| Language: | English |
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IJMADA
2021-08-01
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| Series: | International Journal of Management and Data Analytics |
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| Online Access: | https://ijmada.com/index.php/ijmada/article/view/6 |
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| author | Faridah Maarof Mohamed Yunus |
| author_facet | Faridah Maarof Mohamed Yunus |
| author_sort | Faridah Maarof |
| collection | DOAJ |
| description | The aim of this study is to examine the relationship between conflict management (CM) and job performance (JP). There are five styles of conflict management which are integrating, dominating, obliging, avoiding, and compromising. However, in this research the author only focuses on integrating, obliging and compromising styles which are considered as our independent variables and job performance as our dependent variable. Accordingly, dominating (high concern for self and low concern for others) and avoiding (low concern for self and others) styles do not fit Malaysian culture. Data consists of respondents in the banking sector. Correlation analysis were used to support the findings. It was found out that obliging and compromising has a significant relationship with job performance while no relationship exists between integrating and job performance. It appears that the reserved and soft-spoken Malaysian would opt to sacrificing their goals (obliging) and can easily agree with the outcomes of the conflict management (compromise). The individualistic-collectivist culture characteristics indicate different approach between Western and Asian managers in handling conflict management. |
| format | Article |
| id | doaj-art-8848c390209545aba19827ef864e84ad |
| institution | Kabale University |
| issn | 2816-9395 |
| language | English |
| publishDate | 2021-08-01 |
| publisher | IJMADA |
| record_format | Article |
| series | International Journal of Management and Data Analytics |
| spelling | doaj-art-8848c390209545aba19827ef864e84ad2025-01-20T15:45:31ZengIJMADAInternational Journal of Management and Data Analytics2816-93952021-08-01242810.5281/zenodo.115274326Conflict Management and Job Performance in The Banking Industry: A Malaysian ExperienceFaridah Maarof0Mohamed Yunus1Canadian University Dubai, U.A.EShell Malaysia, MalaysiaThe aim of this study is to examine the relationship between conflict management (CM) and job performance (JP). There are five styles of conflict management which are integrating, dominating, obliging, avoiding, and compromising. However, in this research the author only focuses on integrating, obliging and compromising styles which are considered as our independent variables and job performance as our dependent variable. Accordingly, dominating (high concern for self and low concern for others) and avoiding (low concern for self and others) styles do not fit Malaysian culture. Data consists of respondents in the banking sector. Correlation analysis were used to support the findings. It was found out that obliging and compromising has a significant relationship with job performance while no relationship exists between integrating and job performance. It appears that the reserved and soft-spoken Malaysian would opt to sacrificing their goals (obliging) and can easily agree with the outcomes of the conflict management (compromise). The individualistic-collectivist culture characteristics indicate different approach between Western and Asian managers in handling conflict management.https://ijmada.com/index.php/ijmada/article/view/6conflict managementjob satisfactionintegrationobliging |
| spellingShingle | Faridah Maarof Mohamed Yunus Conflict Management and Job Performance in The Banking Industry: A Malaysian Experience International Journal of Management and Data Analytics conflict management job satisfaction integration obliging |
| title | Conflict Management and Job Performance in The Banking Industry: A Malaysian Experience |
| title_full | Conflict Management and Job Performance in The Banking Industry: A Malaysian Experience |
| title_fullStr | Conflict Management and Job Performance in The Banking Industry: A Malaysian Experience |
| title_full_unstemmed | Conflict Management and Job Performance in The Banking Industry: A Malaysian Experience |
| title_short | Conflict Management and Job Performance in The Banking Industry: A Malaysian Experience |
| title_sort | conflict management and job performance in the banking industry a malaysian experience |
| topic | conflict management job satisfaction integration obliging |
| url | https://ijmada.com/index.php/ijmada/article/view/6 |
| work_keys_str_mv | AT faridahmaarof conflictmanagementandjobperformanceinthebankingindustryamalaysianexperience AT mohamedyunus conflictmanagementandjobperformanceinthebankingindustryamalaysianexperience |