Research on the automatic generation method of telecom re-complaints report based on improved Transformer model
In the telecommunications industry, repeated customer complaints about unresolved or unsatisfactory issues are a common challenge. Manually generating re-investment reports is not only time-consuming and prone to subjectivity but also fails to meet enterprise demands for efficiency and consistency....
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2025-06-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2025110/ |
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