Self-service technology in airports: analyzing flow experience and user acceptance in Indonesia

The aviation industry has undergone significant transformation due to the adoption of self-service technology (SST), which aims to enhance operational efficiency and passenger experience. This study aims to understand the key factors contributing to the successful adoption and usage of self-service...

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Bibliographic Details
Main Authors: Juliater Simarmata, Muhammad Iqbal Firdaus, Reni Dian Octaviani, Sven Buyle
Format: Article
Language:English
Published: Taylor & Francis Group 2025-12-01
Series:Cogent Business & Management
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2025.2490597
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