The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators
This paper examines the nature of performance measurement in museums and reports on an exploratory study to create a holistic set of key performance indicators. It approaches the issue from a management perspective. It introduces the KBAC Matrix based on the core activities of museums, i.e., knowled...
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| Format: | Article |
| Language: | English |
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University of Leicester
2025-05-01
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| Series: | Museum & Society |
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| Online Access: | https://journals.le.ac.uk/index.php/mas/article/view/4459 |
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| _version_ | 1849314465189724160 |
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| author | Sue Margaret Davies |
| author_facet | Sue Margaret Davies |
| author_sort | Sue Margaret Davies |
| collection | DOAJ |
| description | This paper examines the nature of performance measurement in museums and reports on an exploratory study to create a holistic set of key performance indicators. It approaches the issue from a management perspective. It introduces the KBAC Matrix based on the core activities of museums, i.e., knowledge, business, audiences, and collections and reports on an exploratory study with six museums in England. It reflects on the nature of the challenge facing those attempting to measure the performance of museums and the benefits of a holistic set of meaningful indicators.
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| format | Article |
| id | doaj-art-7d3817cb0bbc44fc8ff42217d8f6e9c2 |
| institution | Kabale University |
| issn | 1479-8360 |
| language | English |
| publishDate | 2025-05-01 |
| publisher | University of Leicester |
| record_format | Article |
| series | Museum & Society |
| spelling | doaj-art-7d3817cb0bbc44fc8ff42217d8f6e9c22025-08-20T03:52:27ZengUniversity of LeicesterMuseum & Society1479-83602025-05-0123110.29311/mas.v23i1.4459The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicatorsSue Margaret Davies0https://orcid.org/0000-0002-7246-9532University of HertfordshireThis paper examines the nature of performance measurement in museums and reports on an exploratory study to create a holistic set of key performance indicators. It approaches the issue from a management perspective. It introduces the KBAC Matrix based on the core activities of museums, i.e., knowledge, business, audiences, and collections and reports on an exploratory study with six museums in England. It reflects on the nature of the challenge facing those attempting to measure the performance of museums and the benefits of a holistic set of meaningful indicators. https://journals.le.ac.uk/index.php/mas/article/view/4459performanceindicatorsmuseumsmeasurementnon-profit |
| spellingShingle | Sue Margaret Davies The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators Museum & Society performance indicators museums measurement non-profit |
| title | The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators |
| title_full | The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators |
| title_fullStr | The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators |
| title_full_unstemmed | The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators |
| title_short | The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators |
| title_sort | challenge of measuring performance in museums an exploratory study in creating a holistic set of key performance indicators |
| topic | performance indicators museums measurement non-profit |
| url | https://journals.le.ac.uk/index.php/mas/article/view/4459 |
| work_keys_str_mv | AT suemargaretdavies thechallengeofmeasuringperformanceinmuseumsanexploratorystudyincreatingaholisticsetofkeyperformanceindicators AT suemargaretdavies challengeofmeasuringperformanceinmuseumsanexploratorystudyincreatingaholisticsetofkeyperformanceindicators |