The Challenge of Measuring Performance in Museums: an exploratory study in creating a holistic set of key performance indicators

This paper examines the nature of performance measurement in museums and reports on an exploratory study to create a holistic set of key performance indicators. It approaches the issue from a management perspective. It introduces the KBAC Matrix based on the core activities of museums, i.e., knowled...

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Bibliographic Details
Main Author: Sue Margaret Davies
Format: Article
Language:English
Published: University of Leicester 2025-05-01
Series:Museum & Society
Subjects:
Online Access:https://journals.le.ac.uk/index.php/mas/article/view/4459
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