Artificial intelligence and predictive marketing: an ethical framework from managers’ perspective

Purpose – Artificial intelligence (AI) offers many benefits to improve predictive marketing practice. It raises ethical concerns regarding customer prioritization, market share concentration and consumer manipulation. This paper explores these ethical concerns from a contemporary perspective, drawin...

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Bibliographic Details
Main Authors: Hina Naz, Muhammad Kashif
Format: Article
Language:English
Published: Emerald Publishing 2025-01-01
Series:Spanish Journal of Marketing-ESIC
Subjects:
Online Access:https://www.emerald.com/insight/content/doi/10.1108/SJME-06-2023-0154/full/pdf
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