Arabic Opinion Classification of Customer Service Conversations Using Data Augmentation and Artificial Intelligence
Customer satisfaction is not just a significant factor but a cornerstone for smart cities and their organizations that offer services to people. It enhances the organization’s reputation and profitability and drastically raises the chances of returning customers. Unfortunately, customer support serv...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2024-12-01
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| Series: | Big Data and Cognitive Computing |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2504-2289/8/12/196 |
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