Evaluation of IT Service Management (ITSM) Using e-GovQual Dimensions Case Study Regional Office Ministry of Law and Human Rights DIY

Along with the increasing need for services in organizations, especially in the field of Information Technology (IT), the IT paradigm, which initially only focused on data processing and manipulation, has now shifted to strategic planning and IT services. IT Service Management (ITSM) is an informati...

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Bibliographic Details
Main Authors: Taufiq Effendy Wijatmoko, Maria Ulfah Siregar
Format: Article
Language:English
Published: State Islamic University Sunan Kalijaga 2020-10-01
Series:IJID (International Journal on Informatics for Development)
Subjects:
Online Access:https://ejournal.uin-suka.ac.id/saintek/ijid/article/view/1779
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