Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, Philippines
This study examines the factors that dental patients consider when selecting dental services and evaluates the service quality of care given. The findings from the investigation show that clients with insurance and those without insurance have significantly different satisfaction levels. Higher sati...
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| Format: | Article |
| Language: | English |
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HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE
2024-10-01
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| Series: | Ho Chi Minh City Open University Journal of Science - Economics and Business Administration |
| Subjects: | |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/3345 |
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| _version_ | 1850121340953034752 |
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| author | Mary Flor Silvestre Namoca James Garcia Esguerra |
| author_facet | Mary Flor Silvestre Namoca James Garcia Esguerra |
| author_sort | Mary Flor Silvestre Namoca |
| collection | DOAJ |
| description | This study examines the factors that dental patients consider when selecting dental services and evaluates the service quality of care given. The findings from the investigation show that clients with insurance and those without insurance have significantly different satisfaction levels. Higher satisfaction rates were observed by insured clients, especially regarding clinic amenities and appointment convenience. Word-of-mouth recommendations and convenience are the two main factors affecting the choice of dental care, highlighting the significance of individualized care and flexible scheduling alternatives. Furthermore, the financial analysis highlights the necessity for dental practices to provide a variety of payment choices by demonstrating a wide range of income levels and a significant reliance on insurance to cover dental expenditures. The reasons why patients seek dental care, such as pain management, dental treatment, and routine checkups, were also investigated. The comprehensive evaluation of patient satisfaction took into account both clinical and non-clinical factors, including staff professionalism, treatment justifications, and the general clinic atmosphere. The statistical analysis highlights how important it is to comprehend the demands and preferences of your clients to properly provide specialized dental treatments. From a practical standpoint, these results indicate that dental offices can improve their long-term profitability by lowering obstacles to care, raising standards of care, and promoting patient-centered care. This study adds to the body of knowledge on dental service quality and patient happiness by offering practical advice for enhancing customer satisfaction and strategic decision-making in dental offices. |
| format | Article |
| id | doaj-art-768f154e53094a3a8b454301b038ee38 |
| institution | OA Journals |
| issn | 2734-9314 2734-9586 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE |
| record_format | Article |
| series | Ho Chi Minh City Open University Journal of Science - Economics and Business Administration |
| spelling | doaj-art-768f154e53094a3a8b454301b038ee382025-08-20T02:35:07ZengHO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCEHo Chi Minh City Open University Journal of Science - Economics and Business Administration2734-93142734-95862024-10-0115431710.46223/HCMCOUJS.econ.en.15.4.3345.20252272Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, PhilippinesMary Flor Silvestre Namoca0James Garcia Esguerra1University of the Visayas, CebuUniversity of the Visayas, CebuThis study examines the factors that dental patients consider when selecting dental services and evaluates the service quality of care given. The findings from the investigation show that clients with insurance and those without insurance have significantly different satisfaction levels. Higher satisfaction rates were observed by insured clients, especially regarding clinic amenities and appointment convenience. Word-of-mouth recommendations and convenience are the two main factors affecting the choice of dental care, highlighting the significance of individualized care and flexible scheduling alternatives. Furthermore, the financial analysis highlights the necessity for dental practices to provide a variety of payment choices by demonstrating a wide range of income levels and a significant reliance on insurance to cover dental expenditures. The reasons why patients seek dental care, such as pain management, dental treatment, and routine checkups, were also investigated. The comprehensive evaluation of patient satisfaction took into account both clinical and non-clinical factors, including staff professionalism, treatment justifications, and the general clinic atmosphere. The statistical analysis highlights how important it is to comprehend the demands and preferences of your clients to properly provide specialized dental treatments. From a practical standpoint, these results indicate that dental offices can improve their long-term profitability by lowering obstacles to care, raising standards of care, and promoting patient-centered care. This study adds to the body of knowledge on dental service quality and patient happiness by offering practical advice for enhancing customer satisfaction and strategic decision-making in dental offices.https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/3345barriers to dental carecebu cityclients’ criteriapatient-centered carephilippinesservice assessment |
| spellingShingle | Mary Flor Silvestre Namoca James Garcia Esguerra Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, Philippines Ho Chi Minh City Open University Journal of Science - Economics and Business Administration barriers to dental care cebu city clients’ criteria patient-centered care philippines service assessment |
| title | Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, Philippines |
| title_full | Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, Philippines |
| title_fullStr | Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, Philippines |
| title_full_unstemmed | Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, Philippines |
| title_short | Clients’ criteria for dental services selection and assessment of service quality and satisfaction in Cebu, Philippines |
| title_sort | clients criteria for dental services selection and assessment of service quality and satisfaction in cebu philippines |
| topic | barriers to dental care cebu city clients’ criteria patient-centered care philippines service assessment |
| url | https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/3345 |
| work_keys_str_mv | AT maryflorsilvestrenamoca clientscriteriafordentalservicesselectionandassessmentofservicequalityandsatisfactionincebuphilippines AT jamesgarciaesguerra clientscriteriafordentalservicesselectionandassessmentofservicequalityandsatisfactionincebuphilippines |