Beyond SERVQUAL: Culturally Sensitive Approach for Optimizing School Service Quality Management
This study analyses how service quality management can be optimized in schools to improve customer experience, focusing on SERVQUAL dimensions, including cultural relevance. A qualitative approach with a case study type was chosen to answer the focus of the study, using interview, observation, and d...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
Nurul Jadid University, Islamic Faculty
2024-12-01
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| Series: | Al-Tanzim: Jurnal Manajemen Pendidikan Islam |
| Subjects: | |
| Online Access: | https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/9688 |
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