Impact of Integrated Virtual and Live Nurse Triage on Patient Care Seeking and Health Care Delivery Effectiveness and Efficiency

Objective: Evaluate if artificial intelligence (AI)-based virtual triage (VT) and care referral technology integrated with a live nurse triage workflow can improve care acuity alignment by appropriately altering patient-member post-triage health care intent and care seeking. Methods: Data were extra...

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Bibliographic Details
Main Authors: George A. Gellert, Paula Galvão, Sandra Maria Gomes, Diogo Almeida Carvalho, Tim Price, Aleksandra Kabat-Karabon, Gabriel L. Gellert, Piotr M. Orzechowski
Format: Article
Language:English
Published: Mary Ann Liebert 2024-04-01
Series:Telemedicine Reports
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Online Access:https://www.liebertpub.com/doi/10.1089/tmr.2024.0054
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