Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam
Inadequate provision of medication-related information can lead to nonadherence to treatment. This study aims to investigate patient satisfaction regarding medication-related information provided by healthcare professionals and to identify factors associated with patient experience regarding informa...
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| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2025-01-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735241310260 |
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| author | Quang Loc Duyen Vo MSc, BPharm Minh Trung Nguyen BMed Thi Ngoc Yen Dang MSc, BPharm Thi Hong Dung Quach MSc, BPharm Huynh Kim Ngoc Truong MSc, BPharm Rebecca Susan Dewey MPhys, PhD Thi Thu Tran BPharm Van De Tran PhD |
| author_facet | Quang Loc Duyen Vo MSc, BPharm Minh Trung Nguyen BMed Thi Ngoc Yen Dang MSc, BPharm Thi Hong Dung Quach MSc, BPharm Huynh Kim Ngoc Truong MSc, BPharm Rebecca Susan Dewey MPhys, PhD Thi Thu Tran BPharm Van De Tran PhD |
| author_sort | Quang Loc Duyen Vo MSc, BPharm |
| collection | DOAJ |
| description | Inadequate provision of medication-related information can lead to nonadherence to treatment. This study aims to investigate patient satisfaction regarding medication-related information provided by healthcare professionals and to identify factors associated with patient experience regarding information. A cross-sectional descriptive study was conducted in October 2023 among 400 patients at a rural private polyclinic in Ben Tre, Vietnam by using a self-administered questionnaire. The key findings of this study showed that over half of the participants expressed overall satisfaction with the information provided (52%), with 57.5% satisfaction on the action and use subscale, and 56.8% satisfaction on the potential problems subscale. Patients aged 41 to 60 ( P = .018), those older than 60 ( P = .001), those with more than 2 dependents ( P = .038), and those receiving information only from nurses ( P = .009) were more likely to be satisfied with the information they received. Patient satisfaction with medication-related information received was low. Healthcare professionals should ensure timely and comprehensive communication about medications, particularly regarding potential side effects. While this study primarily focused on satisfaction, the closely related concept of patient experience warrants further exploration in future studies with a more deliberate focus. |
| format | Article |
| id | doaj-art-7492fbc72c924e63a6effc95bfb8981d |
| institution | Kabale University |
| issn | 2374-3743 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj-art-7492fbc72c924e63a6effc95bfb8981d2025-01-17T16:03:35ZengSAGE PublishingJournal of Patient Experience2374-37432025-01-011210.1177/23743735241310260Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in VietnamQuang Loc Duyen Vo MSc, BPharm0Minh Trung Nguyen BMed1Thi Ngoc Yen Dang MSc, BPharm2Thi Hong Dung Quach MSc, BPharm3Huynh Kim Ngoc Truong MSc, BPharm4Rebecca Susan Dewey MPhys, PhD5Thi Thu Tran BPharm6Van De Tran PhD7 Department of Health Sciences, College of Natural Sciences, , Can Tho, Vietnam Department of Epidemiology, , Can Tho, Vietnam Department of Pharmacology and Clinical Pharmacy, Faculty of Pharmacy and Laboratory Medicine Technique, Can Tho Medical College, Can Tho, Vietnam Department of Health Sciences, College of Natural Sciences, , Can Tho, Vietnam Department of Health Sciences, College of Natural Sciences, , Can Tho, Vietnam Sir Peter Mansfield Imaging Centre, School of Physics and Astronomy, , Nottingham, UK B.Pharm, Pharmaceutical Science, Faculty of Traditional Medicine, , Can Tho, Vietnam Department of Health Organization and Management, , Can Tho, VietnamInadequate provision of medication-related information can lead to nonadherence to treatment. This study aims to investigate patient satisfaction regarding medication-related information provided by healthcare professionals and to identify factors associated with patient experience regarding information. A cross-sectional descriptive study was conducted in October 2023 among 400 patients at a rural private polyclinic in Ben Tre, Vietnam by using a self-administered questionnaire. The key findings of this study showed that over half of the participants expressed overall satisfaction with the information provided (52%), with 57.5% satisfaction on the action and use subscale, and 56.8% satisfaction on the potential problems subscale. Patients aged 41 to 60 ( P = .018), those older than 60 ( P = .001), those with more than 2 dependents ( P = .038), and those receiving information only from nurses ( P = .009) were more likely to be satisfied with the information they received. Patient satisfaction with medication-related information received was low. Healthcare professionals should ensure timely and comprehensive communication about medications, particularly regarding potential side effects. While this study primarily focused on satisfaction, the closely related concept of patient experience warrants further exploration in future studies with a more deliberate focus.https://doi.org/10.1177/23743735241310260 |
| spellingShingle | Quang Loc Duyen Vo MSc, BPharm Minh Trung Nguyen BMed Thi Ngoc Yen Dang MSc, BPharm Thi Hong Dung Quach MSc, BPharm Huynh Kim Ngoc Truong MSc, BPharm Rebecca Susan Dewey MPhys, PhD Thi Thu Tran BPharm Van De Tran PhD Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam Journal of Patient Experience |
| title | Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam |
| title_full | Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam |
| title_fullStr | Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam |
| title_full_unstemmed | Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam |
| title_short | Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam |
| title_sort | patient experience regarding medication related information received in a rural private polyclinic setting in vietnam |
| url | https://doi.org/10.1177/23743735241310260 |
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