From Asymmetry to Satisfaction: The Dynamic Role of Perceived Value and Trust to Boost Customer Satisfaction in the Tourism Industry

From Asymmetry to Satisfaction: The Dynamic Role of Perceived Value and Trust to Boost Customer Satisfaction in the Tourism Industry

The study investigates how information asymmetry affects customer satisfaction in the tourism industry by examining trust and perceived value as mediating factors. The research implements an integrated model to test and prove information asymmetry’s direct and mediating effects on customer satisfact...

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Bibliographic Details
Main Authors: Ibrahim A. Elshaer, Alaa M. S. Azazz, Sameh Fayyad, Abdulaziz Aljoghaiman, Eslam Ahmed Fathy, Amr Mohamed Fouad
Format: Article
Language:English
Published: MDPI AG 2025-04-01
Series:Tourism and Hospitality
Subjects:
information asymmetry
customer trust
tourism
perceived value
customer satisfaction
e-commerce
Online Access:https://www.mdpi.com/2673-5768/6/2/68
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