L’ENJEU DE LA FONCTION PHATIQUE DANS LES INTERACTIONS VERBALES Cas des appels téléphoniques d’un centre d’appels
This study focuses on the importance of the phatic function in verbal interactions. This is the analysis of verbal exchanges through telephone calls in a call center, putting the sale of insurance and uses in its approach the so-called "forcing". The latter is to keep as long as possible...
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| Main Author: | |
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| Format: | Article |
| Language: | Arabic |
| Published: |
University of Constantine 1, Algéria
2016-12-01
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| Series: | Revue des Sciences Humaines |
| Subjects: | |
| Online Access: | https://revue.umc.edu.dz/h/article/view/2398 |
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