Reputation through artificial intelligence? On the effectiveness of virtual influencers as spokespersons in corporate crisis communication

With virtual social media influencers, a new form of brand ambassador has established itself on social networks. In our study, we look at the extent to which they are also suitable as spokespersons after a corporate crisis. To this end, we conducted a three-stage single-factor design online experime...

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Bibliographic Details
Main Authors: Zoe Olbermann, Magdalena Nagl
Format: Article
Language:English
Published: Frontiers Media S.A. 2025-06-01
Series:Frontiers in Communication
Subjects:
Online Access:https://www.frontiersin.org/articles/10.3389/fcomm.2025.1509682/full
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