Using Servqual Model to Measure Citizen Satisfaction with Local Taxes Services Quality
Public administration services in Romania have serious quality problems, which in order to be properly addressed require a series of investments in quality systems and instruments for improving quality. A good starting point in this respect is the ServQual tool, which measures services quality as a...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Editura ASE, Publishing House of The Bucharest University of Economic Studies
2020-12-01
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| Series: | Applied Research in Administrative Sciences |
| Subjects: | |
| Online Access: | https://aras.ase.ro/wp-content/uploads/2023/06/v1_i2_f1.pdf |
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