Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional study

Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional study

Abstract Background Service quality plays a crucial role in shaping patient experience and satisfaction in prosthetic and orthotic services. However, limited research has examined the specific impact of SERVQUAL dimensions (Reliability, Assurance, Tangibility, Responsiveness, and Empathy) on patient...

Full description

Saved in:
Bibliographic Details
Main Authors: Mahmoud Alfatafta, Nizar Alsubahi, Huda Alfatafta, Amneh Alshawabka, Anthony McGarry, Alaeddin Ahmad, Evelin Derkacs, Dorottya Varga, Bálint Molics
Format: Article
Language:English
Published: BMC 2025-07-01
Series:BMC Health Services Research
Subjects:
Service quality
Patient satisfaction
Patient experience
SERVQUAL
Prosthetics and orthotics
Structural equation modelling
Online Access:https://doi.org/10.1186/s12913-025-13172-z
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

https://doi.org/10.1186/s12913-025-13172-z

Similar Items