Classification of Service Sentiments on the by.U Application using the Support Vector Machine Algorithm

Classification of Service Sentiments on the by.U Application using the Support Vector Machine Algorithm

This study aims to classify user sentiment toward the by.U application service using the Support Vector Machine (SVM) algorithm. The background of this research is based on the importance of understanding user opinions on the quality of digital services as a basis for evaluation and service improvem...

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Bibliographic Details
Main Authors: Zulkarnain Zulkarnain, Rice Novita, Angraini Angraini, Zarnelly Zarnelly
Format: Article
Language:Indonesian
Published: Islamic University of Indragiri 2025-07-01
Series:Sistemasi: Jurnal Sistem Informasi
Subjects:
sentiment classification
by.u application
support vector machine
user reviews
text mining
Online Access:https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/5367
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