Automatic Complaints Classification in E-Commerce: A Case Study Using CRISP-DM
The growth of e-commerce has been remarkable in recent years, driven by increasing consumer demand for attention and quick responses. Given the large volume of transactions and complaints accompanying this increase, automating the classification of these complaints can help quickly route them to th...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Brazilian Computer Society
2025-04-01
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| Series: | Journal on Interactive Systems |
| Subjects: | |
| Online Access: | https://journals-sol.sbc.org.br/index.php/jis/article/view/4661 |
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