Emotional labor and burnout among hotel frontline employees in the Philippine tourism
Emotional labor is a quality service indicator that demands control of emotions and a display of facial expressions. This study investigated the psychosocial dimensions of emotional labor and burnout among hotel frontline employees in the tourism industry. The participants were frontline employees...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE
2024-08-01
|
| Series: | Ho Chi Minh City Open University Journal of Science - Social Sciences |
| Subjects: | |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/soci-en/article/view/3031 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|