Citizens’ expectations about public services: a systematic literature review
Abstract Citizens hold varying expectations and demands regarding the quality, performance, and efficiency of public services. How governments respond to citizens’ expectations about public services (CEPS) to increase trust and satisfaction with government has been a consistently important research...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Springer Nature
2025-07-01
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| Series: | Humanities & Social Sciences Communications |
| Online Access: | https://doi.org/10.1057/s41599-025-05357-y |
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