En quoi différentes approches de l’activité collective des relations de services interrogent la pluralité des modèles de l’activité en ergonomie ?

The aim of this paper is to show that the various characteristics of service relationships in public utilities and demands about them require careful thought concerning what we call “activity”. Following task analysis (nurses, office clerks, policemen, funeral directors, crèche, nurses, educators…)...

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Bibliographic Details
Main Authors: Sandrine Caroly, Annie Weill-Fassina
Format: Article
Language:English
Published: Association Recherche et Pratique sur les Activités 2007-04-01
Series:Activités
Subjects:
Online Access:https://journals.openedition.org/activites/1414
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