EFFECTS OF TRAIN SERVICE OPERATION QUALITY ON CUSTOMER SATISFACTION IN CASE OF DIRE DAWA STATION

EFFECTS OF TRAIN SERVICE OPERATION QUALITY ON CUSTOMER SATISFACTION IN CASE OF DIRE DAWA STATION

This study evaluates the operational performance and customer satisfaction of the Ethio-Djibouti Standard Gauge Railway (EDR) through insights from 160 employee surveys, revealing strengths in technical quality and adherence to health, safety, and environmental standards, yet highlighting critical c...

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Bibliographic Details
Main Author: Mulugeta Girma DIBIKU
Format: Article
Language:English
Published: Silesian University of Technology 2024-12-01
Series:Scientific Journal of Silesian University of Technology. Series Transport
Subjects:
asset liability
customer satisfaction
economy
health safety and environment
information
technology
organization
Online Access:https://sjsutst.polsl.pl/archives/2024/vol125/033_SJSUTST125_2024_Dibiku.pdf
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https://sjsutst.polsl.pl/archives/2024/vol125/033_SJSUTST125_2024_Dibiku.pdf

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