The moderating impacts of COVID-19 fear on hotel service quality and tourist satisfaction: Evidence from a developing country

The moderating impacts of COVID-19 fear on hotel service quality and tourist satisfaction: Evidence from a developing country

This study delves into the interconnectedness service quality (SQ) and tourist satisfaction (TS) within the tourism sector of a developing country such as Bangladesh. It takes into account the fluctuating levels of COVID-19 fear as a contributing factor to this dynamic. The research illuminates the...

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Bibliographic Details
Main Authors: Md. Abu Issa Gazi, Md. Aminul Islam, Abdullah Al Masud, Abdul Rahman bin S. Senathirajah, Sukanta Biswas, Razuan Ahmed Shuvro
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Social Sciences
Subjects:
COVID-19
service quality
ecotourism
tourist satisfaction
sustainable tourism
Pier Luigi Sacco, Gabriele d’Annunzio University of Chieti and Pescara, Italy
Online Access:https://www.tandfonline.com/doi/10.1080/23311886.2024.2331079
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https://www.tandfonline.com/doi/10.1080/23311886.2024.2331079

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