Shopping for others: how does inconsistency in online reviews affect purchase intentions differently?

IntroductionThe product reviews on e-commerce platforms often exhibit inconsistencies in consumer opinions. This raises the question: when consumers purchase products for others, do they place greater importance on inconsistent online reviews? To address this issue, this study explores the impact of...

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Bibliographic Details
Main Authors: Jiaying Wang, Yang Liu, Zeguo Qiu, Zhijie Zhao, Meng Wang, Hong Lan
Format: Article
Language:English
Published: Frontiers Media S.A. 2025-06-01
Series:Frontiers in Psychology
Subjects:
Online Access:https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1579545/full
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