The Utilization of Empathy and Self-awareness Models to Deescalate Violence in the Ambulatory Clinic Setting
Our objective was to understand how empathy and self-awareness content, alongside traditional deescalation training, might impact ambulatory clinic staff responses to patient and family escalation events. Verbal and physical workplace violence is escalating across healthcare organizations, including...
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2024-09-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735241272261 |
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