IVR systems used in call center management: a scientometric analysis of the literature
IntroductionIn an era where technology is revolutionizing the way business is done, specialists are continuously developing Interactive Voice Response (IVR) systems used in call centers in an attempt to meet the ever-changing needs of both customers and businesses. Before investing in an IVR system,...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2025-04-01
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| Series: | Frontiers in Computer Science |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fcomp.2025.1459787/full |
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