Critical Events and Organizational Changes: Case Analysis of Customer-Centric Organizational Reform of Resort Trust Co. Ltd.
Based on event system theory, critical events in business markets may strongly influence performance, survival and development of firms. However, if firms may change into customer centric organization, they are likely to recognize and respond to market and environmental change effectively and find t...
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| Main Authors: | , |
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| Format: | Article |
| Language: | Japanese |
| Published: |
The Academic Association for Organizational Science
2025-02-01
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| Series: | AAOS Transactions |
| Subjects: | |
| Online Access: | https://www.jstage.jst.go.jp/article/aaostrans/13/2/13_2024-016/_pdf/-char/ja |
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