Comparative Analysis of RAG-Based Open-Source LLMs for Indonesian Banking Customer Service Optimization Using Simulated Data
In the digital era, banks face challenges in delivering fast, accurate, and efficient customer service, especially for frequently asked simple questions. This study evaluates the effectiveness of three open-source Large Language Models (LLMs), namely Gemma2-9B-Sahabat-AI, Qwen2.5-14B-Instruct, and M...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
LPPM ISB Atma Luhur
2025-07-01
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| Series: | Jurnal Sisfokom |
| Subjects: | |
| Online Access: | https://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/2383 |
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