Chatbots of Indian banks – utility for prospective customers – a perceptive study
Introduction of Chatbots by banks has changed the face of interaction between customers and banks. The cost-effectiveness and the lead generation advantage of Chatbots will drive Indian banks for enhanced functionality of Chatbots. However, the availability of Chatbot on the website of bank alone wi...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2024-01-01
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| Series: | ITM Web of Conferences |
| Online Access: | https://www.itm-conferences.org/articles/itmconf/pdf/2024/11/itmconf_icaetm2024_01013.pdf |
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