Understanding the Cues and Strategies Counsellors Use to Develop Rapport With Clients Through Telephone Counselling
Rapport is a critical part of the counselling process, however most existing research has examined rapport in a face-to-face context. The aim of this study was to better understand the cues and strategies counsellors used to build rapport over the telephone. We interviewed nine counsellors with a ra...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Psychotherapy and Counselling Federation of Australia
2020-08-01
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| Series: | Psychotherapy and Counselling Journal of Australia |
| Online Access: | https://doi.org/10.59158/001c.71253 |
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