Examining the impact of greenwashing on customer boycott intentions: the mediating role of green confusion

Abstract This study investigates how greenwashing—a practice where companies falsely promote their products or actions as environmentally friendly—influences customers' intentions to boycott a business, specifically by examining the role of customer confusion (green confusion). Using the "...

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Bibliographic Details
Main Authors: Ngan Bich Nguyen, Tung Duy Duong
Format: Article
Language:English
Published: Springer 2025-05-01
Series:Discover Sustainability
Subjects:
Online Access:https://doi.org/10.1007/s43621-025-01337-z
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