Service quality, satisfaction and loyalty among sharing economy vehicle users

Service quality, satisfaction and loyalty among sharing economy vehicle users

Sharing economy has emerged as an influential concept, shaping the way and manner businesses are transacted. Of particular interest is the transport industry, where a combination of GPS and the development of software have resulted in the creation of an e-hailing transportation system. Issues such a...

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Bibliographic Details
Main Authors: Sampson Wireko-Gyebi, Nancy Grace Baah, Ricky Yao Nustugbodo, Perpetual Zaazie, Elizabeth Kafui Senya, Vida Bosomefi, Sarah Amankona
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Social Sciences
Subjects:
Service quality
customer satisfaction
loyalty
sharing economy vehicles
Ghana
Pier Luigi Sacco, Humanities, IULM University, Milano, Italy
Online Access:https://www.tandfonline.com/doi/10.1080/23311886.2024.2327130
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https://www.tandfonline.com/doi/10.1080/23311886.2024.2327130

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