The Interplay of Self-Construal and Service Co-Workers’ Attitudes in Shaping Emotional Labor Under Customer Injustice
Previous discussions on customer injustice and emotional labor have primarily focused on employee–customer dyads, often neglecting the role of service co-workers in shaping emotional labor dynamics. To address this gap, the current study integrates intrapersonal and interpersonal factors to explore...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-05-01
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| Series: | Behavioral Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-328X/15/6/735 |
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