The Interplay of Self-Construal and Service Co-Workers’ Attitudes in Shaping Emotional Labor Under Customer Injustice

The Interplay of Self-Construal and Service Co-Workers’ Attitudes in Shaping Emotional Labor Under Customer Injustice

Previous discussions on customer injustice and emotional labor have primarily focused on employee–customer dyads, often neglecting the role of service co-workers in shaping emotional labor dynamics. To address this gap, the current study integrates intrapersonal and interpersonal factors to explore...

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Bibliographic Details
Main Authors: Yingkang Gu, Xiuli Tang
Format: Article
Language:English
Published: MDPI AG 2025-05-01
Series:Behavioral Sciences
Subjects:
customer injustice
emotional labor
self-construal
service co-workers
experimental research method
Online Access:https://www.mdpi.com/2076-328X/15/6/735
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