Pengaruh Affect of Service, Information Control, Library as Place, dan Library Image terhadap Loyalitas Pengguna Layanan Perpustakaan Nasional dengan Kepuasan sebagai Pemediasi

Pengaruh Affect of Service, Information Control, Library as Place, dan Library Image terhadap Loyalitas Pengguna Layanan Perpustakaan Nasional dengan Kepuasan sebagai Pemediasi

Measuring service quality and public satisfaction is important to support the sustainability of an organization. Excellent service will foster user satisfaction and loyalty. The measuring of service quality in the library uses LibQual method which consists of affect of service variable, information...

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Bibliographic Details
Main Authors: Novi Prasetyo Utami, Darmanto Darmanto, Ari Warokka
Format: Article
Language:Indonesian
Published: Institut Agama Islam Negeri (IAIN) Curup 2024-12-01
Series:Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi
Subjects:
Quality of Public Services
Library Services
Integrated Library Service
LibQual
National Library
Online Access:https://journal.iaincurup.ac.id/index.php/TI/article/view/11511
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