Discovering User Sentiment Patterns in Libraries with a Hybrid Machine Learning and Lexicon-Based Approach
The need to enhance library services is the focus of this study, which relies on user feedback for data-driven decision-making. Text data from library user surveys conducted at Politeknik Caltex Riau (PCR) is analyzed to categorize sentiment and identify areas for improvement. The biannual student a...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
LPPM ISB Atma Luhur
2024-11-01
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| Series: | Jurnal Sisfokom |
| Subjects: | |
| Online Access: | https://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/2217 |
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